Email the people who need to hear from you without exporting a list into a separate mailing tool. Target a user group, everyone enrolled in a course, or your whole user base, and send now or on a schedule.
A broadcast is aimed at one of three targets: **user groups**, where you select one or more and everyone in them receives it; **courses**, where everyone enrolled in the courses you select receives it; or **all users**. The platform shows the audience back to you in plain terms, such as "User Groups: Field Staff, Regional Leads," so you can confirm the target before you commit.
The message body uses the same rich text editor as the rest of the platform, so you can format, link, and add images rather than sending plain text. Personalization tags let you address recipients by their first and last name.
Choose to send immediately or set a date and time. Scheduling matters more than it sounds: a course reminder that lands at 8am on a Monday performs differently from one sent at 11pm on a Friday because that is when you happened to finish writing it.
Broadcasts move through a visible lifecycle of draft, queued, sending, and sent, with scheduled and failed states alongside. Your work is organized into Drafts, Outbox, and Sent views. Sending progress is counted as it goes, so a large send shows how far through it is. A broadcast that fails records the error and can be retried, and a scheduled or in-flight broadcast can be cancelled. Only drafts are editable, so a message that has started sending cannot be changed underneath its recipients.
Broadcasts also appear on an Announcements page in the learner's account, so someone who deleted the email or joined later can still find what was sent.
Reach the members enrolled in a specific certification with a deadline reminder, without emailing your entire membership. Scheduling lets you set a renewal sequence up in advance rather than remembering to send it.
Communicate with volunteers, staff, and programme participants as separate audiences using the groups you already maintain. There is no second mailing tool to pay for or keep in sync.
Notify a department about a mandatory training deadline by targeting its group, and keep the Announcements page as the record of what was communicated and when.
Target by group, by course enrollment, or everyone.
Queue a message now for a date and time that suits recipients.
Audiences come from your live user data, never an export.
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